Refund Policy
Last updated: January 2026
At Kings Self Care, we want you to feel happy and cared for with every purchase. We understand that sometimes things don’t work out, so here’s our straightforward Returns & Refunds Policy.
1. Damaged or Faulty Items
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If you receive a product that is damaged, faulty, or incorrect, please contact us within 7 days of receiving your order at kingsselfcare@outlook.com with your order number and a photo of the item.
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We will work with you to replace the item or issue a refund as quickly as possible.
2. Change of Mind
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If you simply change your mind, you may return items within 14 days of receipt.
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Items must be unused, in their original condition, and in the original packaging.
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Personalized or gift-wrapped items may not be eligible for returns unless faulty.
3. Refunds
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Once we receive and inspect your returned item, we will process your refund within 5–10 business days.
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Refunds will be issued to the original payment method used at checkout.
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Shipping costs are non-refundable, except for damaged or faulty items.
4. Returns Process
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Contact us at kingsselfcare@outlook.com with your order number and reason for return, we will then complete the returns process with you.
5. Exchanges
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If you would like to exchange an item for another product, please contact us first.
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We will guide you through the exchange process and handle it as smoothly as possible.
6. Shipping Costs for Returns
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Customers are responsible for return shipping costs, except in the case of faulty or damaged items.
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We recommend using a tracked shipping method to ensure the safe return of your items.
7. Contact Us
If you have any questions or concerns about your order, returns, or refunds, we are always happy to help:
We handle every return and refund request with care — just like we hand-assemble every package in our home. Your satisfaction is our priority.